Lisa De VrieseFlow brings Miramo expertise to the table at ConVEx EuropeWritten by Chun-Ting Man After two successive years of virtual conferences in 2020 and 2021, DITA Europe is finally back in person under...
Wouter Verkerkentechnical writingA questionnaire to help you to help them (2/3): Can your customers USE the answers?This second group of survey questions focuses on the next step: is the answer you got correct, up-to-date and understandable?
Wouter Verkerkentechnical writingA questionnaire to help you to help them (1/3): Can your customers FIND the answers?In this first part we look for an answer to the questions: “Is it there?”, with subcategories: available / accessible / targeted.