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Why structuring documentation is like dating (only less awkward)
Yes, you read that right: there are some surprising similarities between these two seemingly different activities. At Flow, we specialize...

The Expertise Paradox: the more you know...
As the tech world evolves, we learn as we go and we share what we learn with our peers. But at what point do we become experts in our...

The Simplicity Paradox: Easy words don't come easy
Slogans, poems, and Ikea manuals have something in common: They all look deceptively easy to create. Deceptive, because often the easier...

The Documentation Paradox: Why we love and hate documentation
Why is it that so many professionals who should write documentation, just don’t? It is the documentation paradox.

Developer documentation: docs-as-code
Ensure better code with clear documentation Software requires not only manuals for users, but also documentation for developers. Good...

Simon says: Automate my writing
Who hasn’t wished for a tool that translates thoughts directly to paper and transforms them into an eloquent blog post, ready to be...

Videos and/in documentation: a match made in heaven?
“We would like to provide the documentation in video form, is that possible?” To that we reply: “It sure is! At Flow we happily take on...


A questionnaire to help you to help them (2/3): Can your customers USE the answers?
This second group of survey questions focuses on the next step: is the answer you got correct, up-to-date and understandable?

A questionnaire to help you to help them (1/3): Can your customers FIND the answers?
In this first part we look for an answer to the questions: “Is it there?”, with subcategories: available / accessible / targeted.
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