Technical communication: services

At Flow we love instructions, manuals, processes and all content that really helps people do their job: User-friendly, accessible and tailor-made. We write, organize, structure and illustrate the content of our customers. This allows them to concentrate on their core business. Our services can be categorized in three groups. A project may combine one or more of these services.

Creation

technical writing, such as work instructions, manuals, online help and support, courses, …
business content, such as product data sheets, tenders, technical marketing content, …
illustration & animation

Organization

content engineering services

- Personalized information for every user

- Optimized documentation processes

- Automated layout and publication

- Efficient management of content in different variations, versions, and languages

Examples: content audit, selecting the right software (editor, CCMS, layout), setting up governance guidelines, converting to and optimally implementing DITA (XML), template design for automated layout, information architecture, custom DITA framework.

content collaboration services

- Smarter collaboration by sharing knowledge within your team, with other teams and outside your organization.

- Flexibly process and manage information within projects, communities, teams, …

Examples: information architecture (including for easier use of SharePoint), content audit, document models and templates, setting up governance guidelines, guidance in selecting the right software, content coordination.
+ our vision

Training

We have several standard trainings, and we also create tailored workshops for your specific needs, the size of your team, software used…

Some examples:

+ workshops