Wouter VerkerkenA questionnaire to help you to help them (2/3): Can your customers USE the answers?This second group of survey questions focuses on the next step: is the answer you got correct, up-to-date and understandable?
Wouter VerkerkenA questionnaire to help you to help them (1/3): Can your customers FIND the answers?In this first part we look for an answer to the questions: “Is it there?”, with subcategories: available / accessible / targeted.