Structured writing in een notendop
Wat zijn de belangrijkste principes van SW? De belangrijkste principes van gestructureerd schrijven zijn: segmentering: je splitst...
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A questionnaire to help you to help them (2/3): Can your customers USE the answers?
This second group of survey questions focuses on the next step: is the answer you got correct, up-to-date and understandable?
A questionnaire to help you to help them (1/3): Can your customers FIND the answers?
In this first part we look for an answer to the questions: “Is it there?”, with subcategories: available / accessible / targeted.
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