At the Tekom Netherlands-Belgium 2025 cross-border event in Rotterdam tech writers from both countries (and some more) met with 3 million words living in MadCap Flare, multilingual maintenance work instructions in a CCMS, and a pledge for more video content in tutorials. All that on the 23rd floor, with an exquisite view of the sunny city of Rotterdam. But it wasn't that we had much time to enjoy that view. Instead, we took in Jori Hagevoort's (ChipSoft) step-by-step build-up of how his team...

Time to sharpen those documentation skills. At Flow, we are ready to do our part with a comprehensive curriculum of technical...

Why is it that so many professionals who should write documentation, just don’t? It is the documentation paradox.