Content technology for structured, reusable and AI-ready documentation
Which tools can you use to manage technical content?
One way to categorize content management tools is to look at the granularity of the content: are you managing and publishing documents, pages, topics, or content snippets?
They each have different management tools, like:
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a document management system (DMS, such as SharePoint)
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a content management system (CMS, like Drupal)
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a wiki (like Confluence)
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a docs-as-code platform (like Github)
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or a content component management system (CCMS, like IXIA)
Flow helps you select the right tool for your documentation...
It is all about choosing and implementing the right tools and standards to create, manage, and publish structured, reusable, and scalable content. Flow guides you through the entire process: use cases, requirements (Flow's CCMS requirements list), vendor selection, demos, evaluation scenarios and requests for proposal (RFP).
... and then we configure, train, and help with user adoption
Flow has expertise in various industries and with various technologies.
Here are some top items to consider:
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Standards (XML/DITA, markdown (md, comes in various flavours, such as CommonMark), html, Word). DITA is the leading open standard for structured content, as defined by OASIS.
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Information architecture
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Custom editing environment and frameworks (e.g. Flow's DITA framework)
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Custom publishing, stylesheets and corporate identity
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Document models and templates
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Conversion
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Automation
The role of editor in the technical documentation
Editors are the bridge between your technical writers and your content management tools.
The right editing environment is essential for producing structured, reusable, and AI-ready documentation.
Structured content starts with editing
Whether you’re using a DMS, CMS, docs-as-code, wiki, or CCMS, your editors (like Microsoft Word, Oxygen XML Editor, Markdown editors, or
browser-based tools) determine how content is created and maintained.
Consistency and standards
Editors enforce templates, styles, and standards (such as DITA, XML, markdown, or custom schemas), ensuring your content is ready for reuse and automation.
Integration with management tools
Modern editors often connect directly to your content management platform, making it easy to check in/out content, track versions, and collaborate.
Custom editing environments
For advanced needs, Flow helps you configure custom editors and frameworks (e.g., Flow’s DITA framework), so your team can work efficiently and consistently.
Which editor fits which type of content management?
The editor you choose should match your content management strategy and support your standards, templates, and workflows.
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If your team manages documents, use a familiar editor like Word or Google Docs.
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For modular, structured content (topics, snippets), specialized editors like Oxygen XML are better suited.
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Docs-as-code workflows often use markdown in lightweight editors (VS Code, Typora) integrated with version control.