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Do your customers find your answers ATTRACTIVE? With a survey you can help them better (3/3)
As with all information that comes with your product, both verbatim and online, you also demand from your technical documentation that it...
A questionnaire to help you to help them (2/3): Can your customers USE the answers?
This second group of survey questions focuses on the next step: is the answer you got correct, up-to-date and understandable?
A questionnaire to help you to help them (1/3): Can your customers FIND the answers?
In this first part we look for an answer to the questions: “Is it there?”, with subcategories: available / accessible / targeted.
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