(while Flow shapes understanding!) A process flow brings the underlying architecture to life, doesn't replace it (and vice versa). In technical documentation, flows that use the Business Process Model and Notation (BPMN) standard serve a vital role: they clarify processes in a consistent way. What is BPMN? BPMN is a standard for the graphical representation of business processes. By using this notation, you represent complex processes as diagrams that will be clear to underst

The importance of semantic markup for chatbots and AI agents  You may have heard about this wedding-day prank that is sometimes played on a befriended couple: remove all labels from the canned goods in the pantry and neatly return the "blind" cans to the shelves. The result is confusing at best, with time and again a surprising answer to the question "what are we having for dinner tonight?".   Welcome to the world of unstructured content . Life's a box of chocolates (or unlab

Pictograms: clarity without words Icons and pictograms may seem like twins, but they're more like distant cousins Pictograms are visual shortcuts: simple, literal images that help users recognize actions, warnings, or equipment at a glance. Think of them as the official, often safety-related versions of icons. While icons often represent abstract functions (like “save” or “settings”), pictograms are grounded in real-world objects or behaviors, like “wear safety goggles” or “e