Content analysis

A content analysis is a thorough examination of your current documentation and documentation processes.

 

A documentation consultant maps the current state of your documentation and provides you with an overview of current and future documentation needs.

 

Commonly used tools include:

• Interviews

  • with documentation users, such as customers

  • with writers, managers, directors

• Research into frequently occurring problems

  • when using product, reported by customers

  • when managing and maintaining documentation

• Surveys

• Desk research